Click Show Profilesselect your Outlook profile, and then click Properties. If you are connecting to an Exchange On-Premises mailbox, see the following articles for additional troubleshooting. You may be an Office customer who is experiencing the error that is described in the 'Symptoms' section when you try to connect to an Exchange Online mailbox. Microsoft Outlook and some recent builds of Outlook are not affected by this issue. This issue can occur if the Logon network security settingon the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication. Outlook must be online or connected to complete this action. The connection to Microsoft Exchange is unavailable. When you try to create an Outlook profile or connect to a Microsoft Office mailbox, you're continually prompted for credentials while the client displays a 'trying to connect If you cancel the credentials prompt, you receive the following error message.
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